Patient Contact Center Representative

If you are an energetic individual who enjoys being part of a collaborative and talented team then a rewarding career with Northeast Georgia Health System is where you want to be!

This position is responsible for answering incoming and making outbound patient phone calls with regards to billing inquiries and patient collection activities within a high volume call center environment related to professional and facility services in an efficient, friendly, courteous, tactful, calm and helpful manner. Document and code appropriately all work performed. Pursue complete collection activity prior to referring accounts to bad debt agency. Research patient complaints and questions in a timely manner, escalating to leadership as appropriate, and keeping patient informed of progress throughout process.

One year minimum collection, customer service or business office experience.

More Awards and Accolades.
Ranked in the Top 10% in the nation by CareChex for Stroke Care, Cancer Care, Pneumonia Care and Surgical Care, the System is the recipient of numerous accolades including:

  • Georgia's #1 Surgery Hospital by CareChex
  • Georgia's #1 Heart Hospital by CareChex - 12 years in a row
  • Georgia's #1 Women's Hospital by CareChex
  • Georgia's #1 Pulmonary Hospital
  • One of Metro Atlanta's Top Workplaces for the 7th year in a row

More Choices.
The Blue Ridge Mountains are less than a 30-minute drive and Lake Sidney Lanier is next door. Whatever setting suits your mood, you'll find it right here.

  • 47 public parks
  • 8 championship golf courses
  • 34 tennis courts
  • 10 marinas

Atlanta, with its abundance of sports including the Atlanta Braves, Hawks, Falcons, and Georgia Swarm, as well as entertainment attractions, is less than an hour to the south.

We value diversity and always hire equally and equitably.

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