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CUSTOMER SERVICE REPRESENTATIVE

JBS Carriers in Oakwood, Georgia is looking for a Part-Time Customer Service Representative to join our team!
Customer Service Representative
Location: JBS Carriers - Oakwood, Georgia
Principle Responsibilities:
+ Work with all three Georgia based operations (Hopper, Live Haul, and Dedicated) as needed to assist with calls, paperwork, and data entry.
+ Manage data from the Qualcomm/TMW system to enhance customer service and on time delivery.
+ Update JBS Carrier?s drivers on load assignment changes and updates.
+ Update JBS Carrier?s drivers on revised and/or update appointments times.
+ Schedule customer delivery appointments.
+ Complete data entry of appointments and load information in TMW dispatch software.
+ Update corporate customer service on any late deliveries.
Requirements:
Education: High School Diploma/GED, some college coursework preferred
Experience: One to three years of customer service experience
Special Skills:
+ Computer knowledge (data entry)
+ Knowledge of current DOT hours of service rules and regulations would be a plus.
+ Strong Customer Service Skills
+ Strong oral and written communication skills
+ Strong listening skills
+ Strong planning and organizational skills
EOE/M/F/Vet/Disabled


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